The safety and wellbeing of our community is always our priority. We are committed to supporting the Government, health officials and front line workers as they work to stem the COVID‑19 pandemic.

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Over the course of the pandemic, On The Road Care has taken the threat of COVID-19 to our community seriously. We have continuously followed Public Health advice and monitored the Government’s responses to ensure we are taking steps and measures to ensure the safety of all using the On The Road Care service.

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Screening Questions

Have you, someone in your household, or someone present during support services in the past 14 days:

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1. Had a fever, cough, shortness of breath or flu-like symptoms?

2. Tested positive for COVID-19?

3. Had close contact with a confirmed Covid-19 case?

4. Returned from overseas travel in the last 14 days?

5. Visited any case locations listed by state and territory health departments?

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If you answered yes to question 1

A support worker should not provide services if you answered yes to this question. Follow the associated self-isolation and quarantine guidance for your state and do not resume service delivery / receipt of services until you have obtained a letter of clearance from your state’s public health team.

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If you are receiving support services and answered yes to this question, you should inform any affected support workers and discuss with them if they are happy to continue service provision following your positive test for Covid-19.

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If you answered yes to question 2

Follow the associated self-isolation and quarantine guidance for your state and do not resume service delivery / receipt of services until a negative PCR test is returned.

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If you answered yes to questions 3 or 4

Consult the current Covid-19 self-isolation and quarantine guidance for your state. In some cases, vaccinated individuals will be able to end their isolation period early upon the return of a negative PCR test. Refer to the State and Territory guidance here.

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Call the national coronavirus and COVID-19 vaccine helpline on 1800 020 080 if your answer to question 3 is about another person in your household.

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If you answered yes to question 5

Get tested for Covid-19 as soon as possible. You will be able to resume delivering or receiving services upon return of a negative test, but should continue to monitor for symptoms.

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If you answered no to all screening questions

You can receive support services if you answered no to the questions. Ensure you always follow the latest health requirements for masks in your area.